✦ Fleur & Luna ✦
✦ What is Fleur & Luna?
Fleur & Luna is a small-batch home fragrance and bath & body brand handcrafted in Virginia. Each collection blends artistry, nostalgia, dreamy aesthetics, and scent storytelling into collectible fragrance experiences designed to bring softness, comfort, and a little everyday magick into your space
✦ What makes Fleur & Luna different?
Every Fleur & Luna product is handcrafted in small batches with original fragrance blends, themed collections, and artistic presentation. Rather than mass-produced products, Fleur & Luna focuses on immersive seasonal worlds, collectible pours, and thoughtfully curated scent experiences
✦ Who creates the products?
Everything at Fleur & Luna is independently created by Noelle — from product formulation and pouring to photography, branding, packaging, and customer care
✦ What kind of products does Fleur & Luna offer?
Fleur & Luna offers rotating collections of artisan wax melts, perfume, home fragrance, bath & body, haircare, laundry products, and seasonal specialty releases.
✦ How strong are Fleur & Luna fragrances?
Fragrance experience can vary from person to person. Scent strength may be influenced by room size, warmer temperature, airflow, product type, skin chemistry, and individual scent sensitivity. Fleur & Luna blends are thoughtfully crafted to create immersive, cozy fragrance experiences while still feeling balanced and enjoyable within your space.
✦ Are your collections seasonal or limited edition?
Yes. Many collections are released as limited seasonal drops or themed sets. Because products are handcrafted in small batches, certain scents, shapes, or collections may not return once sold out.
✦ Why do products, packaging, or colors sometimes vary?
Because every item is handcrafted in small batches, slight variations in color, shape, glitter placement, or artistic presentation may occur. Packaging and visuals may also evolve over time as collections and creative direction continue to grow.
✦ Wax Melts ✦
✦ What are wax melts?
Wax melts are wickless home fragrance pieces designed to be warmed in a wax warmer. Simply place a piece in your warmer dish and enjoy hours of dreamy scent magic throughout your space
✦ Why does my wax melt look different than the photo?
Every Fleur & Luna wax melt is hand-poured in small batches, so colors, glitter placement, and shapes may vary slightly from photos. Many collections also feature rotating seasonal or themed pours, making each batch uniquely magical.
✦ What do “safe,” “NSFW,” or specialty shapes mean?
Fleur & Luna offers a variety of collectible wax melt styles including classic everyday pours, snap bars, themed shapes, and occasional NSFW novelty designs. Product listings will always indicate the collection or style category when applicable
✦ How long do wax melts last?
Fragrance strength and longevity vary depending on warmer temperature, room size, and scent blend, but most melts provide multiple sessions of fragrance before needing to be replaced.
✦ How should I safely use wax melts?
Use wax melts only in approved wax warmers and never leave a warmer unattended. Keep away from children, pets, and flammable materials. Allow wax to cool completely before handling or changing scents
✦ Are wax melt weights and shapes always identical?
No two pours are exactly alike. Because Fleur & Luna products are handcrafted in small batches using a variety of molds and artistic techniques, slight variations in shape, color, and appearance are normal. Product weights are approximate and may vary slightly between pours while still meeting intended fragrance volume and quality standards.
✦ Bath & Body ✦
✦ Are your bath & body products handmade?
Yes. Every Fleur & Luna bath & body product is handcrafted in small batches with attention to fragrance, texture, and dreamy presentation.
✦ Can I use bath & body products on sensitive skin?
Everyone’s skin is different, so we always recommend patch testing first, especially for sensitive skin types. Many customers with sensitive skin have shared positive experiences with Fleur & Luna products.
✦ Why do colors or textures sometimes vary?
Because Fleur & Luna products are handcrafted in small batches, slight variations in color, texture, shimmer, or appearance may naturally occur. Some color changes may also happen over time due to normal ingredient reactions and fragrance interactions.
✦ Why does my product look separated after shipping?
Some products may naturally settle during transit or temperature changes. Simply shake or stir gently before use if needed.
✦ How should I store bath & body products?
For best results, store products in a cool, dry place away from direct sunlight, humidity, or excessive heat to help preserve texture, fragrance, and quality.
✦ Home & Cleaning ✦
✦ Can home & cleaning products be used on all surfaces?
I always recommend patch testing first. Avoid use on delicate, unfinished, natural stone, or specialty surfaces unless product compatibility is confirmed. Please follow the instructions listed on each product label for specific usage and care directions.
✦ Are Fleur & Luna home products safe to use around pets and children?
Always use home fragrance and cleaning products responsibly. I recommend keeping products out of reach of children and pets, using in well-ventilated areas, and following all product instructions carefully.
✦ Why does my product look separated or settled?
Some products may naturally settle during shipping or temperature changes. Simply shake gently before use if separation occurs
✦ Can colors change over time?
Yes. Because Fleur & Luna products are handcrafted in small batches using fragrance oils and specialty ingredients, slight color shifts or natural ingredient reactions may occur over time without affecting performance.
✦ How should I store home & cleaning products?
For best results, store products in a cool, dry place away from direct sunlight, excessive heat, or freezing temperatures to help preserve fragrance and overall quality
✦ Perfume & Fragrance ✦
✦ What’s the difference between Aura Classic and Aura Balm?
Aura Classic is an alcohol-based liquid perfume spray, while Aura Balm is a softer solid perfume crafted in a moisturizing balm base for a closer-to-the-skin scent experience.
✦ How long does fragrance last?
Fragrance longevity may vary depending on the scent blend, application method, skin chemistry, and environment. Some blends wear softly and close to the skin, while others may linger longer throughout the day.
✦ Can I layer fragrances together?
Absolutely! Many Fleur & Luna blends pair beautifully together, allowing you to create a more personalized fragrance experience.
✦ Why does my perfume look slightly different than previous batches?
Because Fleur & Luna fragrances are handcrafted in small batches, slight variations in color or appearance may naturally occur due to fragrance oils, vanilla content, or normal ingredient reactions over time.
✦ How should I store perfume and fragrance products?
For best results, store fragrances away from direct sunlight, excessive heat, and humidity to help preserve scent quality and overall performance.
✦ Ordering & Shipping ✦
✦ What is your current turnaround time?
Current turnaround times may vary depending on collection size, seasonal launches, and order volume. Estimated turnaround information is always listed in product descriptions, announcements, or shop updates when applicable.
✦ Do you offer combined shipping?
If you’ve placed multiple orders and would like them combined, please contact Fleur & Luna as soon as possible. Combined shipping may not always be guaranteed depending on processing stage or collection type.
✦ Why hasn’t my tracking updated yet?
Tracking updates may occasionally take time to appear after a shipping label is created, especially during weekends, holidays, or carrier delays. Once a package is scanned by the carrier, tracking activity should begin updating normally.
✦ Do you accept returns or cancellations?
Due to the handmade and personal nature of bath, body, and fragrance products, returns are generally not accepted. If there is an issue with your order, please reach out so I can help make it right.
✦ What happens if products melt during shipping?
Wax products may occasionally soften or melt during warmer weather. In most cases, this is cosmetic only and does not affect performance or fragrance quality. Allow products to cool and reharden fully before handling or use.
✦ Stardust Society ✦
✦ What is Stardust Society?
Stardust Society is Fleur & Luna’s rotating themed subscription-style collection featuring exclusive seasonal blends, curated products, and collectible fragrance magick. Each release is designed around a unique monthly theme or aesthetic experience.
✦ When do Stardust Society boxes ship?
Shipping timelines may vary slightly depending on the month’s collection and production schedule. Estimated ship windows are always announced before or during each launch.
✦ Are Stardust Society scents exclusive?
Many Stardust Society blends, themes, and product combinations are exclusive to the collection and may not return once the month’s release has ended.
✦ Can I purchase Stardust Society items separately?
Some items may occasionally appear in future releases or extras drops, but many Stardust Society products are intentionally curated for the full collection experience.
✦ Why do themes and products change every month?
Stardust Society is designed to feel magical, creative, and ever-evolving. Rotating monthly themes allow Fleur & Luna to explore new scent worlds, seasonal inspiration, nostalgic concepts, and collectible artistic pours throughout the year.
✦ Still need help ✦
If the FAQ above did not answer your questions, contacting me directly via email.