✨ Shipping

⚠️ Once marked delivered, orders are not considered lost. See “Lost or Missing Packages” below.

Processing time and shipping time are separate.

Shipping timelines are estimates and not guaranteed.

Once an order is transferred to the carrier, Fleur & Luna is not responsible for shipping delays or carrier handling issues.

Lost or missing packages will be addressed through the carrier claims process where applicable.

Heat Disclaimer

Wax products may melt, soften, or sweat during transit.
This is not a defect and does not qualify for refund or replacement.

✨ Processing & Shipping Schedule

All orders require a processing period prior to shipment. Processing timeframes are provided at checkout and are separate from shipping time.

Fleur & Luna operates on a seasonal shipping schedule:

⭐️ October–March: Orders ship Monday–Saturday
⭐️ April–September: Orders ship Monday–Wednesday (to reduce heat exposure)

Shipping days reflect carrier drop-off days only and do not override processing times.

Orders may be held and shipped on the next available shipping day to ensure product quality and safe transit.

✨ Lost or Missing Packages

If a package is marked as delivered but cannot be located:

⭐️ Please allow 3–5 business days, as carriers may prematurely mark deliveries
⭐️ Check with neighbors or household members
⭐️ Contact your local post office

If the package is still missing, a Missing Mail Search must be initiated with the United States Postal Service.

Fleur & Luna will assist with claims where applicable.

Orders marked as delivered by the carrier are not automatically considered lost and may require carrier verification or claims processing before replacement eligibility can be determined.

Replacements or refunds in these cases are issued at the sole discretion of Fleur & Luna.

Repeated claims of missing delivered packages may result in refusal of service.

✨ Packaging

Packaging, containers, and labeling may vary due to supplier availability.

These variations do not affect product quality and are not grounds for refund or exchange.